Our Philosophy

One of our mantras is “Burn all the scripts!” That doesn’t mean we support unstructured conversations, it just means that we never met a consumer who follows a script. We believe in creating structured call guides that allow for the flexibility of conversation and maximize control, while allowing both the agent and the caller to fully engage. True dialogue requires listening and checking in to make sure both parties understand. Our aim is to create contextual conversations where the customer feels valued and heard and the agent feels empowered and present.