Contextual Strategy Group - CGI Logo CREATING BETTER CUSTOMER RELATIONSHIPS

Vendor Selection and Management

Knowing the vendor landscape we can help you select the right vendor for your program. We know the core competency of vendors and can help maximize the success of your program. In addition we can help negotiate favorable contracts. We also perform day-to-day management including agent selection and termination from the program, call monitoring, and results management and reporting. We can also help you make determinations of on-shore vs. off-shore sourcing.