by Bruce | Dec 4, 2016 | Call Center Strategies
Many companies underestimate the marketing potential of their call and contact centers. In a large number of cases, marketing experts fail to convey their objectives to call center agents. Similarly, call center employees do not provide marketers with valuable...
by Bruce | Dec 4, 2016 | What We Do
A call center is a centralized location that performs the function of receiving inbound calls or making outbound calls. Call center agents provide responses to inquiries from a large volume of current and potential customers. They must complete a variety of sales...
by Bruce | Dec 4, 2016 | What We Do
Among other elements, call center improvements include agent training. Training programs guide agents and managers to deliver outstanding customer service through branded conversations that effectively convey company’s brand values. The aim of call center training is...
by Bruce | Dec 4, 2016 | What We Do
Improvements to call center operations are based on a constructive review of all procedures and associated challenges. Objective assessment is necessary to develop better strategies. Strategies for boosting call center performance generally rely on call guide...
by Bruce | Dec 4, 2016 | What We Do
Call and contact centers may face different challenges. Whether they are receiving too many phone calls in the office or simply lack the staff to make cold calls, many organizations compromise their customer service delivery. Developing a business strategy to improve...
