by Bruce | Dec 4, 2016 | Call Center Strategies
The concept of ecommerce covers all sales and purchasing of goods or services, as well as the transfer of funds and data, over the Internet. Ecommerce is also referred to simply as “online shopping”. This business environment relies on email, web services,...
by Bruce | Dec 4, 2016 | Call Center Strategies
Many companies underestimate the marketing potential of their call and contact centers. In a large number of cases, marketing experts fail to convey their objectives to call center agents. Similarly, call center employees do not provide marketers with valuable...
